GENERAL QUESTIONS
Quatra Sports supplies a selection of it's products Direct-To-The public, whilst others are sold on a Wholesale basis only.
The sale conditions can be classified as follows:
-
Netting & net Accessories
- All netting products are sold Direct-To-The-Public, and most can be purchased via the website.
- Wholesale price enquiries are welcomed for repeat-buyers and/or large volume orders. Please contact us for details, as wholesale pricing is only available on some nets.
Orders are shipped generally shipped the same or next business day. Please be aware delivery times may be longer during the Christmas and New Year period which is out of our control.
Standard delivery times:
- Sydney / Canberra / Melbourne / Brisbane : 1 to 2 days
- Country NSW / VIC / QLD: 3 days
- North QLD : 4-5 days
- Adelaide : 2 days
- Perth & Tasmania: 5 days
Obviously the delivery time can vary, especially in rural or remote areas.... So please us the above as a guide only.
Following promotions and peak time (spring/summer), in rare cases dispatch may be 2+ days. If there is to be any extended delay on an order for any reason, you will be contacted via email or phone.
Express post or express courier may be available, however it must be organised manually with one of our staff vie phone or email. Please note that these shipping costs can be significantly higher as although a product may be light, express shipments are calculated on volumetric size.
As a result of increased demand, COVID related supply delays and shipping line disruptions a number of popular items are currently set to “Pre-Order” on our website.
This essentially means that you are purchasing the goods now, but it won’t be shipped until the goods arrive here from our overseas suppliers. All products are labelled with an “Estimated” Date of arrival (ETA) to give you a guide as to when we hope to ship your order. The advantage of Pre-ordering your goods is to ensure you can receive them… as in recent months many products have been all pre-sold before they arrive here into our warehouse.
In these unprecedented times however, the shipping times have been unfortunately unpredictable, and the ETA’s can change. We continue to monitor the situation daily and adjust the ETA’s on the website as required.
Please be aware there is absolutely no obligation to keep your pre-order should we experience delays, should you simply find a suitable product elsewhere or even just change your mind. All you need to do is email us your Order Number and we will process the refund immediately.
To help you receive your pre-order as soon as possible, we will be shipping all Pre-orders either via Courier or Express post instead of regular post.
Priority dispatch GUARANTEES your order will be dispatched with 1 business day from ordering. During peak periods, this helps you to "Jump-the-Queue" and ensure your order is dispatched as a priority. Please note that it does NOT mean it is being sent via Express, it will just ensure it is dispatched as a priority. Priority dispatch is $5, and is available as an option during checkout.
Quatra Sports uses a range of carriers, utilising different services for different sizes parcels and different locations. Our staff determine the most appropriate service to suit your order. As a general rule, couriers are used throughout metropolitan areas and for larger orders, Australia Post is used for rural areas, and DHL is used for international orders.
Every order we send has item TRACKING, so you can track the progress of your delivery. If you have a specific courier requirement simply enter it in the special instructions section of the website checkout.
If you are not likely to be home at the time of delivery you have two options:
- Have the courier driver leave a failed to deliver card. You will then need to contact the freight company and reschedule delivery for a suitable time OR collect it from your local post office (if sent via Australia Post)
- You can request the driver to “Leave” the parcel in a safe place such as at the front door or through the side gate. You can give your “Authority to Leave” in the special instructions section of the website checkout.
We ship throughout all of Australia. New Zealand & The United States are also available to upon request, please contact us for a quote. All orders are sent from our warehouse in Sydney, NSW.
Our online shopping cart will automatically calculate your freight cost based on your order size and your location.
Importantly, the shopping cart will show you the freight cost BEFORE you have committed to the purchase. Our volume ensures we receive excellent shipping rates from most carriers, and we don’t charge any additional handling or processing fees.
As all goods are shipped from our Australian Warehouse, import duties and taxes may be payable on large orders.
New Zealand customs does not collect Duty and GST where the total revenue payable on any one importation is less than $60. Therefore, generally orders under a value of approx NZ$350 won't have any payable amount upon arrival.
Example 1: (standard size order)
Goods Ordered: Sports netting: NZ$200 Duty on Netting at 5% : NZ$10 Freight: $50
Total Value $260
15% GST at $260 = $39.
As this amount is less than $60 there is no amount payable and your order will be shipped to your door or Post Office with nothing else to pay.
As this amount is greater than $60 there is an amount payable to NZ Customs. You will be contacted upon the goods entering the country, and once paid the order will be released to you. There will also be an import entry transaction fee of NZ$38.07 (GST inclusive) payable.
Our online store ensures expedited processing and shipping of your order.
Shop in your own time and then checkout using:
- Our secure online Credit Card facility
- PAYPAL
- Direct bank Transfer
- Credit Card over the phone
Alternatively orders can be placed by:
- Telephone: Call Monday to Friday 8am to 4pm on (02) 97715288 or +61297715288 (international)
- Email: sales@quatrasports.com.au
- Fax: 02 97722688
For most of our products, yes you can. Our secure website is able to process your order, calculate freight costs and accept a number of payment methods. You can use our responsive website to order via your desktop, tablet or mobile phone.
Simply navigate to a product and “add to cart” the quantity required using the + or – buttons.
For any items listed as By-The-Metre, the quantity you enter will be a reflection of how many lineal metres you need. For example if you require 15m of (5m wide sports netting), you should select 15 as the qty in the respective product screen.
Once you have added an item to your shopping cart, it will appear on the left of your screen. From here, you can adjust quantities and also delete items not required.
Once you have added all required items, press Proceed to Checkout and you will be directed to the simple checkout process screen.
For simple one-off purchases, you can simply checkout as a guest, with no need to sign in.
For regular customers you have the option of signing in which ensures a quicker checkout for future orders.
Quatra Sports accepts payment via:
- Our secure Credit Card facility
- PAYPAL
- Direct bank Transfer
- Credit Card over the phone
- Cheque / Money order
We will need to await clearance of payment when you select Direct Transfer or Cheque. Direct transfers made via Commonwealth Bank are instant, with other banks payments normally clearing in 1 day.
There is NO minimum order.
Quatra Sports does not currently offer an installation service, however our many years in the industry have ensured we are the wholesaler netting provider to over 50 Installers across Australia.
As a result of this supply, we have an extensive list of Professional Installers in most areas of Australia and New Zealand.
We must emphasise that these contacts are not employees of Quatra Sports, and a purely a referral from us for a local business in your area. However unlikely, we cannot accept any responsibility for any installation or quotation related issues. Please ensure you clearly clarify your requirements and sale conditions with the listed businesses before proceeding.
Some of the netting installation categories we can help with contacts include:
- Indoor Sports Centres
- Commercial sporting applications:
- Outdoor Barrier nets for Soccer / Football / Cricket etc
- Golf driving range netting
- Indoor Golf Cage facillities
- Residential Sporting nets (cricket cages / fence barrier nets / soccer nets)
- Indoor and Outdoor Playground / Adventure Nets
Please contact us with your installation requirements and location and we can put you in contact with an appropriate installer in your area.
Quatras Sports does not currently offer an installation service.
If you require a measure and quote for an installation in an area that is not covered by any of our recommended installers, we suggest you discuss your options with a local handyman or builder. Most handymen will have the required tools and skill required to install basic residential netting systems.
Quatra Sports supplies a selection of it's products Direct-To-The public, whilst others are sold on a Wholesale basis only.
The sale conditions can be classified as follows:
Netting & net Accessories- All netting products are sold Direct-To-The-Public, and most can be purchased via the website.
- Wholesale price enquiries are welcomed for repeat-buyers and/or large volume orders. Please contact us for details, as wholesale pricing is only available on some nets.
Net installation
Quatra Sports does not currently offer an installation service, however our many years in the industry have ensured we are the wholesaler netting provider to over 50 Installers across Australia.
As a result of this supply, we have an extensive list of Professional Installers in most areas of Australia and New Zealand.
Some of the netting installation categories we can help with contacts include:
Please contact us with your installation requirements and location and we can put you in contact with an appropriate installer in your area.
We must note that these contacts are not employees of Quatra Sports, and a purely a referral from us for a local business in your area. However unlikely, we cannot accept any responsibility for any installation or quotation related issues. Please ensure you clearly clarify your requirements and sale conditions with the listed businesses before proceeding.